and so the battle for student finance for mk1 begins.
i get an email from the system asking me to log in so i can provide details re my income so his needs can be addressed.
i hit the link, provide the requested info .. only to be told i have an account, and so should have a ‘crn’ – customer reference number.
but i don’t.
at which point i am given alternative options in order to get logged in.
i try these .. but nope.
i ring the phone number – go through the hoops in order to be get to speak a real person, again providing the same details many many times only to be told they will have to send me a form that i fill in and send back so they can look into why i can’t log in !
this is all going to go so well isn’t it.



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